Refunds

Last Updated: October 2026

At Konkan Delicacies, we take great care to ensure that every product is properly packed, sealed and delivered to you in good condition. As our products are primarily food and consumable products, we generally do not accept returns or exchanges for food products once they have been delivered.

However, if your order arrives damaged, leaking, broken, spoiled, tampered with, or contains an incorrect product, we will be happy to assist you with a replacement or refund, subject to the conditions below.

1. Food Products – No Returns

For food safety and hygiene reasons, food products purchased from Konkan Delicacies cannot be returned or exchanged simply because you have changed your mind, ordered the wrong product, or do not like the taste or flavour.

This includes, but is not limited to:

  • Kokum Syrup
  • Kokum Agal
  • Kokum-based beverages
  • Dried Kokum
  • Kokum Butter
  • Other edible or consumable products sold by Konkan Delicacies

Once a food product has been delivered, we cannot accept it back for resale.

2. When Are You Eligible for a Refund or Replacement?

You may be eligible for a refund or replacement if:

  • The product was damaged during delivery.
  • The bottle/container is broken or cracked.
  • The product has leaked significantly during transit.
  • The product appears to be spoiled or unfit for consumption upon delivery.
  • The package appears to have been tampered with.
  • You received a wrong product.
  • You received a product that is materially different from what you ordered.
  • A product is missing from your order.

Any claim will be reviewed by our team before a refund or replacement is approved.

3. Damaged or Leaking Products

If your product arrives damaged or leaking, please do not consume the product.

Please contact us as soon as possible, preferably within 48 hours of delivery, with:

  1. Your order number
  2. Clear photographs of the product
  3. Photographs of the outer packaging and shipping label
  4. Photographs/videos showing the damage or leakage
  5. A brief description of the issue

For certain cases, we may request an unboxing video or additional photographs to help us investigate the issue with our delivery partner.

Please retain the product and its original packaging until our team has completed the review.

4. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may provide:

  • A replacement of the correct product; or
  • A refund for the affected product, as applicable.

5. Refunds

Once your claim has been reviewed and approved, we will initiate the applicable refund to your original payment method, where possible.

The time taken for the refund to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway or other payment service provider.

Konkan Delicacies is not responsible for delays caused by banks or payment service providers after the refund has been successfully initiated.

6. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement will generally be provided for:

  • Damaged products
  • Leaking products
  • Incorrect products
  • Products that are defective or unfit for consumption upon delivery

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund.

7. Products That Cannot Be Returned

For food safety and hygiene reasons, we do not accept returns for products that:

  • Have been opened or partially consumed
  • Have been used
  • Have been stored improperly after delivery
  • Are returned because you do not like the taste, flavour, colour or texture
  • Are returned because you ordered the wrong product
  • Are returned because you changed your mind
  • Are returned without prior approval from Konkan Delicacies

We also cannot accept responsibility for deterioration caused by improper storage or handling after delivery.

8. Sale and Promotional Products

Products purchased during a sale, discount or promotional offer are subject to the same damage, leakage, incorrect-product and quality-related refund/replacement policy described above.

A discounted product is not eligible for a refund merely because the customer changes their mind.

9. Return Shipping

Because our products are food items, we generally do not require customers to ship food products back to us.

If a return is specifically requested by Konkan Delicacies for investigation or another approved reason, we will provide the necessary instructions.

Please do not send any product back to the manufacturer or to any address without receiving instructions from Konkan Delicacies.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed, packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

11. Delivery Issues

Customers are requested to check the package at the time of delivery, where possible.

If the package is visibly damaged, severely crushed, leaking or tampered with, please take photographs before opening it and contact us immediately.

If the package is delivered in damaged condition, please retain all packaging materials until the matter has been resolved.

12. Refunds for Failed or Undelivered Orders

If an order is returned to us by the delivery partner because of an issue attributable to the customer, such as an incorrect address, repeated failure to accept delivery, or inability to receive the package, any refund will be considered based on the circumstances of the order.

Shipping or delivery charges may not be refundable in such cases.

13. How to Contact Us

For any return, refund, replacement or order-related issue, please contact us with your order details.

Brand: Konkan Delicacies
Company: Gawde Global Enterprises LLP
Email: konkandelicaciesofficial@gmail.com
Website: https://konkandelicacies.com/

Please include your order number in the subject line or message so that we can assist you quickly.

14. Important Note

Konkan Delicacies reserves the right to review each refund or replacement request individually. Refunds or replacements will only be provided where the issue is verified and falls within the conditions of this policy.

This policy is intended to protect both our customers and the quality and safety of our food products.

Thank you for choosing Konkan Delicacies.

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